COVID-19: Latest news regarding account assistance and other updates.

BanesBlog

COVID-19 Bank Measures

By Luz Padron
Published on April 6, 2020

FAQs on Deposit Insurance, Access to Funds & Fraud in COVID-19 times

  • With temporary reduced branch access, is my money still insured?

    Regardless of the bank’s operating conditions, your money is insured by the FDIC.  Deposits with an FDIC-insured bank or savings institution will continue to be protected up to at least $250,000.  Banesco USA is insured by the FDIC.

  • Will there be enough cash during a pandemic or other national disaster?

    The Federal Reserve System has and will continue to meet the currency needs of banking customers. Be assured that sufficient resources are available to handle customer needs. Keep in mind, the safest place for your money is inside a bank. At Banesco USA we will continue to ensure that our customers have access to funds either directly or electronically. Banesco USA is an FDIC-insured bank, your funds are protected by the FDIC.

  • Is there anyone I can speak with if I have detailed questions about my FDIC deposit insurance coverage?

    Yes. The FDIC has a team of subject matter experts available to answer your questions. Please call 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to a Deposit Insurance Subject Matter Expert between 8:30AM- 5:00PM Monday-Friday. If you prefer, you can also contact the FDIC in writing through our FDIC Deposit Insurance Form via the FDIC Information and Support Center at: https://ask.fdic.gov/fdicinformationandsupportcenter/s/.

  • I have deposits at a bank that I think may exceed the FDIC’s deposit insurance limits. What should I do?

    At https://www.fdic.gov/deposit/, the FDIC has a number of deposit insurance resources to help you determine your deposit insurance coverage. A key tool for determining deposit insurance coverage is the Electronic Deposit Insurance Estimator (EDIE), which is available at https://edie.fdic.gov/. In addition, the FDIC website has a wide range of other links that can help you determine your deposit insurance coverage. The FDIC also has a team of subject matter experts available to answer your questions. Please call 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to a Deposit Insurance Subject Matter Expert between 8:30AM- 5:00PM Monday-Friday. If you prefer, you can also contact the FDIC in writing through our FDIC Deposit Insurance Form via the FDIC Information and Support Center at: https://ask.fdic.gov/fdicinformationandsupportcenter/s/.

  • I need to meet with a Banesco USA account officer. What should I do?

    Banesco USA Business Banker, International Account Officers and Account Representatives will be available by appointment only to assist you with any banking business needs that cannot be conducted via other channels.  This includes access to safe deposit boxes. To Schedule an appointment call: Client Care Center  +1- 888-228-1576 Email: customerservice@banescousa.com

  • Where can I find a Banesco USA Drive-thru location?

    Drive-thru location Banesco USA Doral Business Center 9500 NW 41st Street Doral, FL 33178 Hours of Operations Monday - Thursday: 9:00 am - 4:00 pm Fridays: 9:00 am - 6:00 pm

  • I’m concerned about limited access to ATM fees increasing as I don’t have access to my bank’s ATM network but need cash due to COVID-19 related issues. Are there any ATMs without fees?

    As a Banesco USA customer, you can use your Banesco Visa® Check Card at any Allpoint ATMs worldwide, with NO surcharges for withdrawals. More than 55,000 ATMs worldwide and over 43,000 in the US FEE-FREE. Allpoint ATMs are located in convenient, destination retail locations like Walgreens, Costco, Kroger, Target, and CVS. Not all retail locations participate. Check the Allpoint locator to be sure the location is surcharge-free. Find an All Point ATM near you.

  • I need to go to the bank to get cash and/or conduct transactions, but Banesco USA’s South Florida Business Centers are closed. What should I do?

    You have several options:

    1. As a Banesco USA customer, you can use your Banesco Visa® Check Card at any Allpoint ATMs worldwide, with NO surcharges for withdrawals. More than 55,000 ATMs worldwide and over 43,000 in the US FEE-FREE. Allpoint ATMs are located in convenient, destination retail locations like Walgreens, Costco, Kroger, Target, and CVS. Not all retail locations participate. Check the Allpoint locator to be sure the location is surcharge-free. Find an All Point ATM near you.
     
    1. Drive-thru service at Doral Business Center
    9500 NW 41st Street Doral, FL 33178 Monday - Thursday: 9:00 am - 4:00 pm Friday: 9:00 am - 6:00 pm  
    1. Use Banesco USA Online and Mobile Banking Platform
    Enroll NOW  
    1. Set up an appointment with a Banesco USA Account Officer
    To Schedule an appointment call: Client Care Center  +1- 888-228-1576 Email: customerservice@banescousa.com

  • I didn’t receive my direct deposit. What should I do?

    Contact your employer to ensure that payroll operations are functioning as normal and to verify that funds were sent to the correct account, and when they are scheduled to be deposited into your account.

  • If I have to call Banesco USA Client Care Center, should I expect longer than normal wait times?

    As we address the needs of our customers, including those impacted by COVID-19, you may experience longer than usual, call wait times. We encourage you to take advantage of our self-service banking tools that include:

    • BanescoVoice: Access your account through an automated voice system. Call 1.888-228-1576
    • Online and Mobile Banking: to access your account 24/7 in order to view transactions, make deposits, pay bills, find an atm, send us a secure message and more.
    • ATMs: As a Banesco USA customer, you can use your Banesco Visa® Check Card at any Allpoint ATMs worldwide, with NO surcharges for withdrawals. More than 55,000 ATMs worldwide and over 43,000 in the US FEE-FREE. Allpoint ATMs are located in convenient, destination retail locations like Walgreens, Costco, Kroger, Target, and CVS. Not all retail locations participate. Check the Allpoint locator to be sure the location is surcharge-free. Find an All Point ATM near you.

  • What steps can I take to prevent identity theft and what can I do if someone steals my identity?

    If you feel ID theft is a concern, or have reason to believe you may be a victim of ID theft, you may place a "fraud alert" on your credit file, by contacting the fraud department at one of the three major credit bureaus for which contact information appears below:

    • Equifax: 1-800-525-6285; www.equifax.com/;
    P.O. Box 740241, Atlanta, GA 30374- 0241
    • Experian: 1-888-EXPERIAN or 1-888-397-3742; www.experian.com/;
    P.O. Box 9554, Allen, TX 75013
    • TransUnion: 1-888-909-8872; www.transunion.com/;
    Fraud Victim Assistance Department, P.O. Box 2000, Chester, PA 19016 You only need to notify one credit bureau. The one that processes your fraud alert will notify the other two. Those two then must place fraud alerts in your file. Placing a “fraud alert” on your credit file can help prevent a thief from opening new accounts or making changes to your existing accounts. Be aware, however, that placing an alert on your credit file also may prevent you from opening an account unless the bank can contact you and positively confirm your identity and that you are applying for credit. In addition, people who think their personal information has been misused should contact the local police. They also can contact and file a complaint with the Federal Trade Commission by phone at 877-IDTHEFT or 1-877-438-4338 or TDD 1-866-653-4261 or on the Internet at www.identitytheft.gov/. As always, protect your Social Security number, bank account and credit card numbers, and other personal information, especially in response to unsolicited requests from strangers. Fraudsters may try to trick you into divulging personal information, or they may steal sensitive mail or documents from homes and offices.  

  • How can I protect against fraud or scams?

    Protect your personal and financial information. Understand that some people may take advantage of COVID-19 by using fraudulent websites, phone calls, emails, and text messages claiming to offer “help” but may be trying to trick people into providing Social Security numbers, bank account numbers, and other valuable details. Do not divulge your bank or credit card numbers or other personal information over the phone unless you initiated the conversation with the other party, and you know that it is a reputable organization. In addition, you should be cautious about online solicitations. Be on guard against imposters who contact you claiming to be government employees or volunteers and who ask for personal financial information or money. Reject offers to cash a check for someone in exchange for a fee, even if the bank makes the funds available to you right away, as it may later turn out that the check was fraudulent.

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