COVID-19: Latest news regarding account assistance and other updates.

BanesBlog

Detect Safe Browsing

By Natalia Arana
Published on June 10, 2020
Detect Safe Browsing from Easy Solutions®, an industry-leading security application designed to protect your information when you’re using BanescOnline and BanescoMobile.  

Frequently Asked Questions

  • What is Detect Safe Browsing ® (DSB)?

    Detect Safe Browsing ® is a free application offered to all our Banesco USA customers to help protect your financial information when you’re logged into BanescOnline.

  • How does it protect me?

    Detect Safe Browsing helps to:

    • Prevent financial malware infections in BanescOnline
    • Stop phishing attacks from stealing your credentials and data.

  • How do I download Detect Safe Browsing ®?

    You can read the quick, easy step-by-step guide to download here: For Windows For Mac  

  • What are the system requirements for Detect Safe Browsing ®?

    To install Detect Safe Browsing ®, your computer must meet the minimum system requirements below. For Microsoft Windows Platforms: Operating System:

    • Windows 7 SP1 (32 Bits or 64 Bits).
    • Windows 8 (32 Bits or 64 Bits).
    • Windows 8.1 (32 Bits or 64 Bits).
    • Windows 10 (32 Bits or 64 Bits).
    • Processor: Pentium 4 2.0 GHz or higher.
    • RAM Memory: 512 Mb or higher.
    • Free hard disk space: 40 MB.
    • Internet connection: Wired, ADSL, or any equivalent broadband connection (512Kbps or higher).
    • You must have administrative permissions to install Detect Safe Browsing.
    For macOS Platforms:
    • Operating System: macOS 10.10 or higher.
    • Processor: Intel Core 2 Duo.
    • System memory: 2 GB.
    • Free hard disk space: 20 MB.
    • Internet connection: Wired, ADSL, or any equivalent broadband connection (512Kbps or higher).
    • You must have administrative permissions to install Detect Safe Browsing.

  • Which browsers and operating systems are supported by Detect Safe Browsing ®?

    For Microsoft Windows Platforms:

    • Internet Explorer 9 - 11
    • Google Chrome 47 - 69
    • Mozilla Firefox 43 - 62
    • Microsoft Edge
    For macOS Platforms, the latest versions of the following browsers:
    • Safari
    • Chrome
    • Mozilla Firefox
    Note: The listed platforms are subject to change.

  • Trusteer Rapport was previously offered – what if I already have that downloaded?

    Starting June 30, 2020 Trusteer Rapport will no longer be supported by Banesco USA. We strongly recommend replacing Trusteer Rapport with Detect Safe Browsing.

  • Who should I contact if I have issues uninstalling Trusteer?

    Visit our website https://www.banescousa.com/detect-safe-browsing/   and scroll down to click on the link to uninstall Trusteer Rapport. You can also contact our Client Care Center at USA: 1-888-228-1597 Venezuela: 0-800-122-8226 Email: customerservice@banescousa.com Monday to Friday from 8:30 AM - 5:00 PM

  • What happens if Detect Safe Browsing ® detects a threat?

    If a threat is detected, you’ll receive a popup notification on your computer. Remember, Detect Safe Browsing ® doesn’t remove threats.  We recommend you contact a local computer support professional for help to remove any malicious threats on your computer.

  • Do I still need my antivirus software if I install Detect Safe Browsing ®?

    Detect Safe Browsing ® is optimized to stop financial malware and prevent financial fraud while using BanescOnline. That doesn’t mean you should discard your other antivirus solutions, as many types of viruses exist.  If you have an existing antivirus solution, you should use it in conjunction with Detect Safe Browsing ® for optimal online protection.

  • Does Detect Safe Browsing ® update automatically?

    Yes, Detect Safe Browsing ® automatically applies security and software updates around four times a year.

  • What if I have questions or need technical assistance?

    If you need help, follow these easy instructions.  Open Detect Safe Browsing ® on your computer, click the Settings menu located on the left panel and click Technical Support. Fill out the fields and then click on Submit to send your request to the Easy Solutions support team, who will work to resolve the problem. To contact a Banesco USA Client Care Specialist call toll-free from: USA: 1-888-228-1597 Venezuela: 0-800-122-8226 Email: customerservice@banescousa.com Monday to Friday from 8:30 AM - 5:00 PM

  • Alert

    Options:

    Time Preference (USA EST Time):
    9:00am - 9:30am
    9:30am - 10:00am
    10:00am - 10:30am
    10:30am - 11:00am
    11:00am - 11:30am
    11:30am - 12:00pm
    12:00pm - 12:30pm
    12:30pm - 1:00pm
    1:00pm - 1:30pm
    1:30pm - 2:00pm
    2:00pm - 2:30pm
    2:30pm - 3:00pm
    3:00pm - 3:30pm
    3:30pm - 4:00pm
    4:00pm - 4:30pm
    4:30pm - 5:00pm

    We will reply Monday through Friday between 9:00 am and 5:00 pm.