COVID-19: Latest news regarding account assistance and other updates.

Powerful tools to help you avoid fraud and stay secured!

Detect Safe Browsing 
Add an extra protection to your Banesco USA accounts with Detect Safe Browsing (DSB) from Easy Solutions; an advanced security software that protects you from some of the most sophisticated online criminal attacks.  DSB is a very small and fast download that you install on devices you use to access your online banking.  Stay away from phishing, pharming and malware! 

Download now!

Account Alerts
Account alerts help you monitor your account without needing to log in to BanescOnline.  Customize your alert settings to get notified for activity like a transaction exceeding the dollar amount, account balances and more.  Receive timely alerts sent to your email or wireless device.  To learn how to set up BanescOnline Banking Alerts click here.

Go Paperless
Sign up for paperless to receive statements.  Going paperless reduces the threat of mail fraud or identity theft.  It is also convenient, and best of all, there is no fee to enroll.  Log in to BanescOnline to enroll.

FICO® Score
Track your credit score in BanescOnline or BanescoMobile … and it’s FREE!
You should check it monthly to look for unexplained changes which may indicate that your personal information has been compromised. Checking your score in BanescOnline or BanescoMobile – no matter how often – has no impact on your credit.  

Learn more about FICO® Score!


You should also read:
Top 5 tips for identifying a phishing email


Remember to always contact us to report any suspicious account activity
or information security-related events. 

To contact a Banesco USA Client Care Specialist call toll-free from:

USA: 1-888-228-1597
Venezuela: 0-800-122-8226
Monday to Friday from 8:30 AM – 5:00 PM

Recognize . Protect . Report | COVID-19 Fraud

As the nation bands together to fight coronavirus, there are individuals and organizations operating around the globe seeking to exploit and profit from the pandemic.

From financial fraud schemes targeting vulnerable populations, to importing prohibited pharmaceuticals and medical supplies, to websites defrauding consumers, these illicit activities compromise legitimate trade and financial systems and endanger the public at a critical time.

Below you will find information provided by Homeland Security Investigations (HSI), that will help you recognize, protect and report fraud related to COVID-19:


  • Do not click on unsolicited emails or text.
  • Ensure a secure browser connection: HTTPS only.
  • Verify website trust seals before placing an order.
  • Official U.S. Government websites end in .GOV
  • Inspect the URL of the website and verify the destination.


  • Beware of emails, text messages or calls offering goods, services loans or debt relief.
  • Beware of requests for unusual payment methods, such as cryptocurrency, prepaid debit cards, gift cards, money service business (MSB) transfers or wire transfers.
  • Government Agencies do not call, text, or email: check your mail, do not follow links on social media, and utilize government websites directly.
  • Government Agencies will not call or email about economic impact payments and will not refer to it as “STIMULUS” – do not open such email or click on attachments.


  • Beware of websites or individuals selling products alleging they can prevent, treat, diagnose or cure COVID-19.
  • Currently, no COVID-19 test kits are authorized for private sale to individuals. Authorized COVID-19 tests are only being distributed to medical professionals.
  • Beware of pharmaceutical product information written in a foreign language or with misspellings.
  • Don’t buy prescription pharmaceuticals from third party marketplaces or social media platforms.


  • If a deal seems too good to be true, it probably is.
  • Be aware of price gouging.
  • Verify purchases are from legitimate, trusted sources.
  • Report covid-19 fraud to




For more information, please visit Report covid-19 fraud to

Remember to always contact Banesco USA to report any suspicious account activity or information security-related events.

To contact a Banesco USA Client Care Specialist call toll-free from:

USA: 1-888-228-1597

Venezuela: 0-800-122-8226

Monday to Friday from 8:30 AM – 5:00 PM

What is Business Email Compromise (BEC) and tips that will help you prevent email attacks

“It is reported that business email compromise scams have cost businesses more than $26 billion since mid-2016” The Entrepreneur.

Business Email Compromise (BEC) is a type of scam in which an attacker obtains access to a business email account and imitates the owner’s identity, in order to defraud the company and its employees, customers or partners. Often, corporate email accounts of executives or high-level employees related to finance or involved with wire transfer payments are either spoofed or compromised through keyloggers or phishing attacks to do fraudulent transfers.

What to do when your business email gets hacked:

  • Check and Lock Down Your Accounts. Start by notifying banks and other financial institutions. Review all your bank accounts and information linked with the email address hacked and cut off access via that email address. After checking all your accounts and taking immediate measures, make sure that you are using the best verification measures that you can to secure your accounts. Use strong security questions, two-step verification, etc.
  • Notify Necessary Parties. If your email address gets hacked, one of your first responsibilities is to contact everyone that your email account could send an email to.
  • Clean Up Your System and Email Account. Make sure that you are using proper online security tools to keep your computer clear of malware and other online dangers. Start a schedule of updating all your programs and systems as soon as possible, as security patches are vital to the safety of any computer or email account.

How to prevent business email compromise attacks:

  • Use a Virtual Private Network (VPN) if you ever check your email when you travel or are outside of the workplace.
  • Training; a company’s employees are the first and most important line of defense against BEC attacks. Training staff to recognize the signs of a scam can go a long way toward reducing the risk of compromise and preventing fraud.
  • Company policy & process; staff across every level of an organization (particularly executives, HR and those in the finance department) should know and adhere to clearly defined processes for handling financial transactions and important email requests. Additional verification procedures should be established to confirm wire transfers requested by third parties via emails. A verbal confirmation through a phone call should replace an email confirmation.
  • Email authentication technology; there are several authentication mechanisms that can be used to verify the authenticity of an email. Using a combination of these mechanisms offers the best protection against BEC scams.


Remember to always contact us to report any suspicious account activity or information security-related events.

To contact a Banesco USA Client Care Specialist call toll-free from:

USA: 1-888-228-1597

Venezuela: 0-800-122-8226

Monday to Friday from 8:30 AM – 5:00 PM

Nuevos BanescOnline y BanescoMobile

El martes 8 de octubre de 2019, estaremos actualizando las plataformas de BanescOnline y BanescoMobile. Marca tu calendario y toma las previsiones necesarias, ya que no tendrás acceso a tus cuentas a través de BanescOnline y BanescoMobile el lunes 7 de octubre a partir de la 1:00 pm EST.

El acceso a tu nuevo BanescOnline y BanescoMobile será restaurado
el martes 08 de octubre antes de las 9:00 am (EST).

A continuación se listan las funcionalidades que no estarán disponibles según las fechas específicas. Asegúrate de configurar tus transacciones antes de la fecha indicada
junto a cada servicio: 

  • Pago de Facturas (Bill Pay): no tendrás acceso a tu Pago de Facturas (Bill Pay) después de las 8:00 a.m. (EST) del martes 01 de octubre de 2019.
  • Transferencias Externas: no podrás procesar/agregar transferencias externas después de las 2:00 p.m. (EST) del miércoles 02 de octubre de 2019.
  • Cash Management – Originación de ACH: no podrás procesar/agregar transacciones de ACH después de las 2:00 p.m. (EST) del jueves 03 de octubre de 2019.

Las últimas transacciones que se procesarán serán las anteriores al lunes 07 de octubre de 2019 a la 1:00 p.m. (EST). Eso incluirá ACH, transferencias electrónicas y transferencias externas. 

Banesco USA se enorgullece en ofrecer el nuevo BanescOnline y BanescoMobile, lleno de funcionalidades mejoradas, y todo desde una experiencia intuitiva desde tu PC, tablet o teléfono inteligente.

  • Diseño simple y amigable que te permitirá pasar menos tiempo buscando información y administrando tus finanzas.
  • Transferencias Bancarias para enviar, solicitar o recibir dinero usando tu teléfono inteligente, tableta o computadora.
  • Herramientas de Gestión Financiera para garantizar que tengas el control de tus finanzas personales o comerciales en cualquier momento.
  • Solución Integrada de Pagos de Facturas que te facilitará la administración electrónica de tus facturas en un solo sistema.
  • Transferencias electrónicas para enviar dinero a nivel nacional o internacional, directamente desde tu dispositivo electrónico.
  • Soluciones Integradas de Negocios para facilitar la gestión financiera de tu empresa.
  • Actualiza la información de tu Tarjeta Banesco para realizar pagos en tus sitios en línea favoritos utilizando la nueva funcionalidad CardSwap.
  • Funciones de Seguridad mejoradas.
  • Pagos de Impuestos para presentar fácilmente los impuestos Estatales y Federales.
  • Suspensión de  Pagos.

Preguntas? ​
Contáctanos a través del Centro de Atención al Cliente 1-888-228-1597 o escríbenos a

The New BanescOnline and BanescoMobile

We are upgrading your BanescOnline and BanescoMobile experience on Tuesday October 8th, 2019. Please mark your calendar and follow the dates below, as you will not have access to your accounts through BanescOnline and BanescoMobile on Monday October 7th after 1:00 pm EST.

Access to your New BanescOnline and BanescoMobile at
will be restored by 9:00 am on Tuesday, October 8th.

The following functionalities will not be available as stated below. Please make sure to set up your transactions prior to the date indicated next to each service:

  • Bill Pay: You will not have access to your Bill Pay after 8:00 am (EST) on Tuesday October 1st, 2019.
  • External Transfers: You will not be able to process/add External Transfers after 2:00pm (EST) on Wednesday October 2nd, 2019.  
  • Cash Management – ACH Origination:  You will not be able to process/add batches after 2:00pm (EST) on Thursday October 3rd, 2019.
Last transactions to be processed will be those pre-dated on Monday October 7th, 2019 at 1:00 pm (EST).  That will include ACH, Wire Transfers and External Transfers.  

Banesco USA is proud to offer a new and exciting BanescOnline and BanescoMobile full of enhanced functionalities all from an amazingly intuitive interface on your PC, tablet, or smartphone.

  • Clean and Enhanced Look to allow you to spend less time searching for information and managing your finances.
  • Transfers to send, request or receive money using your smartphone, tablet or computer.
  • Financial Management Tools to ensure you to have control of your personal or business finances at any time.
  • Integrated Bill Payments solution to make it easier managing your bills electronically all in one system.
  • Wire Transfers to send money domestically or internationally, right from your digital device.
  • Integrated Cash Management Solutions for ease management  the finances of your business. 
  • Update your Payment Card information from all your favorite online subscriptions and e-commerce with a quick touch using the new CardSwap functionality.
  • Enhanced Security Features
  • Tax Payments to easily submit State and Federal Taxes.
  • Place stop payments 

Please contact our Client Care Center at 1-888-228-1597 or via
email at

Banesco USA’s New Online Banking Platform FAQ

We are upgrading your BanescOnline and BanescoMobile to provide a better user experience and enhanced functionalities to manage your finances. While we are very proud and excited to offer an enhanced platform, we understand that any change can be challenging at first.

Your Banesco USA team is here to help answer any questions about the new BanescOnline and BanescoMobile you may have.

Visit our BanescOnline section For You or For Your Business on our website to access instructional videos

Check out our FAQs:

BanescOnline FAQ

  • How long will the recipient have to accept funds via "Send Money"?

    The recipient (receiving person) will have 9 calendar days to accept the funds. In case they do not, the funds will automatically be returned to the sender's account on the 10th day.

  • How will the recipient receive the funds via "Send Money"?

    The recipient will receive either a text or an email stating they were sent money. If the recipient has a participating bank account, then the funds will be instantly deposited into the account. Otherwise, the recipient will be promoted to deposit the funds into a US bank account which funds may take 2 to 3 business days to be deposited.

  • About Symantec VIP Access Security Token

    Symantec VIP Access helps protect your accounts and your identity by requiring a higher level of security when you conduct online transactions. To use the Symantec VIP Access, launch the Symantec VIP Access application from your mobile phone, and note the unique security code. Then, sign in to participating online banks and merchant sites from your desktop or your mobile browser with your user name, password, and the unique security code. Symantec VIP Access generates a new security code automatically every 30 seconds.

  • How do I download Symantec VIP Access App? (AKA Security Code/Token)

    Visit this website and click on download

  • How do I use Symantec VIP Access App?

    The first time you use the Symantec VIP Access App you will have to enter two different codes after entering your Login credentials in the online banking platform. After enrollment, you will have to enter one code when you access from new devices and on occasion for sensible transactions. Visit this link for a step by step login video on how to use it.

  • My security code does not work. What should I do?

    The VIP Access application may have gotten out-of-sync with the time server. Make sure that your device has the right date and time configured. Relaunch the application if you have recently changed or corrected the Date/Time.

  • Can I Edit a Drafted Transaction?

    Draft transactions can only be Cancel or Approve.  Users can copy a drafted transaction and then make any necessary changes before drafting it.

  • What does it mean to register the browser during Login?

    This is a security feature that allows the user to register the browser, so authentication is not required every time the suer access to BanecOnline from the same browser/computer.  This is not recommended when a user is accessing BanescOnline from a public computer.

  • How often will I be asked to verify my account using my phone?

    You can expect to be prompted during first time enrollment, when you use a new device or location to access your accounts.

  • How can I update my Contact Information?

    You can update your contact information at the account level in the new BanescOnline and BanescoMobile by going to “Contact Information” in the “Settings” section.

  • How can I change the language in the system?

    The new BanescOnline and BanescoMobile is  supported in English and Spanish; in Portuguese by end of 2019. To change the language, go to “Language & Themes” in the “Settings” section.

  • Will my account alerts remain the same?

    Account alerts will not automatically convert to the New BanescOnline and BanescoMobile. The new platform comes with enhanced alerts to provide you with additional security features.

  • Will I be able to order checkbooks?

    Yes, you will be able to order checks through the new BanescOnline and BanescoMobile.

  • How can I add my External Accounts (accounts outside Banesco USA)?

    You can use the “Add External Accounts” functionality within “Settings” to add your accounts in other financial institutions. You will be walked through the process.

  • How can I send money to a third party?

    The new BanescOnline and BanescoMobile include a convenient and fast way to send money to a third party. You can use the “Send Money” option under “Transfer & Pay” for small payments, up to $1,000 per day (24 hour period). Funds are transferred almost real time.

  • How can I transfer money within my Banesco USA Accounts or External Accounts?

    You can use the “Funds Transfer” option under “Transfer & Pay” to transfer money within your Banesco USA Accounts or External Accounts.

  • How can I transfer money to an existing Banesco USA Account Holder?

    The New BanescOnline and BanescoMobile include an easy and convenient way to transfer money to another Banesco USA account holder. You can use the “At Banesco USA” payment option under “Transfer & Pay”.

  • Will my existing Recipients be transferred?

    Yes, your Recipients will be transferred to the New BanescOnline and BanescoMobile.

  • Will my existing Wire and ACH templates be transferred?

    Yes, your Wire and ACH templates will be transferred to the New BanescOnline and BanescoMobile.

  • Will my previously scheduled or reoccurring transfers convert to the new System?

    Yes, all previously scheduled or reoccurring transfers will be converted to the new BanescOnline and BanescoMobile. You can see your Recurring Transaction in “Online Activity”.

  • Will my existing External Accounts be transferred?

    Yes, your external accounts will be transferred to the New BanescOnline and BanescoMobile.

  • Will my previously scheduled Bill Pay payments set up convert to the new system?

    Yes. Your scheduled online bill payments will convert automatically and will pay as planned.

  • Will I still be able to pay bills online?

    The new BanescOnline and BanescoMobile comes with an enhanced and more integrated Bill Pay functionality. All your Bill Pay payee list should be transferred. During the transition to the new BanescOnline and BanescoMobile, you will not have access to your Bill Pay after 8:00 AM (EST) on Tuesday October 1st, 2019 so please plan accordingly.

  • Will I lose my archived eStatements?

    No. You will have access to your archived eStatements from the date enrolled in eStatements through the new BanescOnline.

  • Where can I access my eStatements?

    eStatements can be accessed under “Services” and then select “Statements”. If you are not enrolled in eStatements, you can set “Statement Delivery” preferences under “Services”.

  • In the “Search” functionality, can you search for a check number?

    Yes, you can use the “Search” functionality to find a check number or other information. You could also find a transaction associated with a check number by using the “Filters” functionality.

  • Can I manually add pending transactions? For example, if I wrote a check, can I add that to pending transactions?

    No. All information is pulled directly from Banesco USA’s core banking system. For the example, for a check, the transaction will show when the check is cashed.

  • Can I still export transactions?

    Yes, under the specific account, you can choose the “Export” option and download transactions in multiple file types.

  • Will the pending transaction be subtracted from the account balance?

    Yes, it will.

  • Do the recent transactions include pending transactions?

    Yes. In the “Transaction” section, pending transactions will be in Red.

  • Will I still have the option to view all transactions like before?

    Yes, you will be able to see transaction activity at the account level and apply multiple filters to see transactions such as “Date”, “Description”, “Amount” and many others. Also, you will be able to see your e-statements under “Services".

  • How long does a Secure Access Code (SAC) last?

    Each Security Access Code (SAC) last 15 minutes.

  • Can I rename my accounts?

    Yes, please select “Options” within specific account tile you would like to rename and then choose “Nickname Account”. From there, you can type in the desired custom account name.

  • Is there any way to hide accounts if a user does not want to see?

    Yes, you have two ways to hide accounts: 1. By clicking at the specific account and then selecting the “Details” section, you can choose the desired Account Visibility settings. 2. Under “Settings”, select “Account Preferences” and then choose the specific account you want to change the Account Visibility settings.

  • How do I differentiate between debit and credits when looking at my transactions at the account level?

    Debit amounts show between parenthesis while Credit amounts show without parenthesis.

  • I received two text messages with Secure Access Codes (SAC). Which one do I use?

    If you have received multiple secure access codes via SMS, use the most recent one you received.

  • Where do I get the Security Codes?

    You can get the Security Codes through the BanescoToken App, VIP Access you use in the current BanescOnline. In case you change your smartphone recently, please contact us at 1-888-228-1597 or via email at

  • Are Passwords or Login ID case sensitive?

    Passwords are Case Sensitive however Login IDs are not.

  • What if I have never registered for Online Banking?

    You can register to the new BanescOnline at and you will be walked through the steps.

  • How do I access my online banking when using my smartphone?

    You will need to download the new Banesco USA mobile app through the App Store or Google Play. (The new App will be available on Oct 8, 2019.) Also, please delete the old App from your smartphone.

  • What if I forgot my password?

    You will be able to use the “Forgot Password” functionality in our new BanescOnline and BanescoMobile at If you don’t remember your password, use the change password functionality instead of guessing the password as you may block your account.

  • What do I use for my Login ID and Password the first time I log into the new BanescOnline?

    Your Login ID and Password will be the same you currently have. The new platform will then prompt you to update your Password.

  • How do I access the new BanescOnline?

    You will be able to access the New BanescOnline at at 9 AM on October 8th, 2019.

  • What is the Online Banking upgrade schedule

    We are upgrading our BanescOnline and BanescoMobile experience on Tuesday October 8th, 2019. You will not have access to your Online Banking accounts through BanescOnline or BanescoMobile on Monday Oct 7th after 1:00 PM (EST). Access to your New BanescOnline at will be restored by 9:00 AM on Tuesday, October 8th, 2019.  

  • More Questions?

    Contact our Client Care Center at 1-888-228-1597 or via email at

    Banesco USA Celebrates Opening of New Innovative Banking Center in Aventura

    Leading South Florida bank partners with Don Soffer High School to launch new branch

    Miami, FL – September 30, 2019 – Banesco USA, South Florida Business Journal’s 2019 Business of the Year, celebrated its expansion to Aventura with the opening of a new innovative banking center located at Aventura Park Square, 2980 NE 207th Street, Suite 106 Aventura, FL 33180. The standing-room event featured remarks from Aventura community leaders Major Enid Weisman, Don Soffer High School Principal David McKnight, and Rabbi Mendel Rosenfeld from Lubavitch Aventura South.

    “We are thrilled to open our new, innovative banking center, providing our loyal customers with a sense of what banking in the future might hold,” said Jorge Salas, President and Chief Executive Officer of Banesco USA. “These days customers demand convenience, technological speed and flexibility, yet always with a human touch. That has been our mantra at Banesco USA from day one, now embodied in this branch and in the dynamic and growing Aventura market,” he added.

    “We’re so excited to be giving back to the Aventura community through a commitment to Don Soffer High School” said Carlos Palomares, Banesco USA Chairman of the Board. “It’s a great honor to be a part of this project, which has as its main mission to ensure that students achieve their academic potential, achieve financial literacy and a greater understanding of the banking profession,” he said.

    The full service-branch includes an intelligent ATM (ITM), teller cash recycler (TCR), iPad Stations, consultation rooms and high-end projection monitors to deliver the best of balance among convenience, technology, flexibility and personal touch. In addition, the branch provides clients 24/7 access to the ATM and deposits by swiping their debit cards for access.

    The branch’s open floor plan and architectural elements aims to create a different banking experience that’s more welcoming and collaborative for clients. The space features an overhead wood ceiling that unfolds and greets visitors with dynamic angles while glass and high ceilings provide ample natural light and connection to the surrounding area.

    Banesco USA has been on a successful run this year with record-breaking quarterly results, the acquisition of Brickell Bank, being named Business of the Year for 2019, and a recently raised Fitch Rating outlook to Positive. With the opening of the Aventura banking center, Banesco now has six branches in South Florida and one in San Juan, Puerto Rico.

    Opening Video: Click Here

    About Banesco USA

    Founded in 2006 and based in Coral Gables, Banesco USA is an independent Florida state-scharted bank ( with $1.87 billion in assets as of August 30,2019. The bank has six branches in South Florida: Coral Gables, Doral, Hialeah, Weston, Aventura and Brickell (with the recent acquisition); and one in San Juan, Puerto Rico. Banesco USA, South Florida Business Journal’s 2019 Business of the Year, has a 5-star rating from Bauer Financial rating service and recently raised its Fitch Rating outlook to Positive. Visit, for more information.


    Press Contact:

    Renee Alvarez

    Pinta for Banesco USA

    (305)615-1111 ext. 114




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