All of our branches will be closed tomorrow, Friday, December 14th, at 4PM.

Frequently Asked Questions

Check Deposit FAQs

Deposit Checks from your phone anytime, anywhere!

Check Deposit is a service available on your app for iPhone®, Ipad® and Android™ devices. It's as easy to use as your phone's camera.

To use Check Deposit and other banking services on-the-go, download the app on your phone:

Right for you if:

•   You want the convenience of depositing checks from your mobile device
•   You have an iPhone®, Ipad® or Android™ device
•   You have a Banesco USA Personal or Business Checking Account

How it works:

•   Make sure you have downloaded the app on your phone
•   Sign on to your account in the app & choose "Check Deposit" (in the left hand corner of the home screen)
•   As part of enrollment in the service you'll be asked to accept the terms and conditions
•   Select the checking account you want to deposit your check into
•   Enter the check amount
•   Sign the back of your check
•   Free up enough device memory for taking pictures by closing other apps or restarting your device
•   Take a picture of both sides of your check and submit the check images for mobile deposit
•   You will receive confirmation emails once the deposit has been received and also when the deposit is accepted for processing

Digital Token FAQs

What is a Digital Security Token?

A Digital Token is a security feature enabled by an App allowing approval of online transfer and ACH.

What are the benefits?

•   You can process online transactions quickly with an additional layer of security
•   Security codes can be access quickly from your mobile device
•   It is a completely free service!

How does it work?

Digital Tokens defeat malware programs by generating a new security code every 30 seconds. Users must enter the current security code to approved online transactions.

How do I obtain a Digital Token?

  • Download the “VIP Access” on the App Store or Google Play or from your phone's default browser: Enter m.vip.symantec.com and follow the installation prompts
  • Login to and send us your Credential ID through a Secure Message
    You will receive an Email confirming your Digital Token registration
  • Login to your profile to ‘Activate’ your virtual Token
    A. Click on Activate Security Token.
    B. Input the Token Code your app generates on the screen.
    C. Done! You should receive an Activation Succesful Message.

What if my phone is lost or stolen?

Don’t worry! Simply download the app on your new device and provide Banesco USA the new Credential ID via phone or secure message.

Can multiple Tokens be installed on a single device?

No. Only one digital Token from VIP Access can be installed on a single device. If you already have a VIP Access installed, you can provide Banesco USA with that same Credential ID.

Can I have multiple Credential ID associated to the same Banesco USA profile?

Yes. You can have up to 5 Credential ID.

Can the same Credential ID be installed on more than one device?

No. Digital Tokens have a unique Credential ID that cannot be replicated.

Can I transfer a digital Token to another phone?

No. You cannot transfer a digital token to another phone. If you have a new phone you will need to download a new digital token and provide Banesco USA with the new Credential ID.

Banesco Visa® Check Card FAQs

What is a chip card?

A chip card is a credit or debit card embedded with a microchip. This “chip” turns your account into a onetime unique code when used as a chip transaction.

Has anything else about my account changed?

Your card’s expiration date and security code have changed. If you have automatic transactions set-up for your account, such as membership fees or utility bills, be sure to update that information. Your username and password will stay the same.

How do I use my new card?

If the places you shop have chip-enabled registers, simply insert your card and authorize the transaction. This is the safest and most convenient way in using your new Banesco Visa® Check Card. For phone or online transactions, nothing changes.

Should I advise if traveling?

Yes, please contact us to advise via Secure Message Online or by calling our Call Center. If sending via secure message, please include below details:
•   Last seven of Debit card number (Ex. xxxxxxxxxxxx0001234)
•   Exact Travel Dates: (Ex. 08/01/2017 - 8/30/2017)
•   Travel Location: (Ex. Spain)

What if I still have questions?

Please contact our Client Care Center:
From USA: 1-888-228-1576
From Venezuela: 0-800-122-8226

How to Activate your Banesco Visa® Check Card?

Activation Process for International Customers:

To activate your new Banesco Visa® Check Card; please log onto your BanescOnline access to send us a Secure Message. You can do so by following the below steps:
•   Visit www.banescousa.com
•   Under the “” tab, select “Login”
•   Enter your Access ID and Passcode
•   Once logged in, select “Messages” in upper right hand corner
•   Then select “New Message”
•   Under Categories, select “Card Activation”
•   Under Subject, type “Card Activation”
•   When sending the Message include: The last seven numbers of your new debit card (include any 0’s)
•   Then hit “Send Message”
•   You will receive a response, that the message was sent
•   The Banesco USA team, will proceed in activating your card and providing a response to your message immediately

Activation Process for Domestic Customers:

Please call the number on the sticker.

Change PIN Request (Both Domestic and International):

You can change your PIN by visiting a Banesco USA ATM, or through a secure message by following the steps below:
•   Visit www.banescousa.com
•   Under the “” tab, select “Login”
•   Enter your Access ID and Passcode
•   Once logged in, select “Messages” in upper right hand corner
•   Then select “New Message”
•   Under Categories, select “New PIN Request”
•   Under Subject, type in “New PIN Request”
•   When sending the Message include: the last seven numbers of your debit card (include any 0’s). Please include the 4 digits of your new PIN
•   Then hit “Send Message”
•   You will receive a response, that the message was sent
•   The Banesco team, will proceed in re-pinning your card and providing a response to your message immediately

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