COVID-19: Latest news regarding account assistance and other updates.

Can I Edit a Drafted Transaction?

Draft transactions can only be Cancel or Approve.  Users can copy a drafted transaction and then make any necessary changes before drafting it.

My security code does not work. What should I do?

The VIP Access application may have gotten out-of-sync with the time server. Make sure that your device has the right date and time configured. Relaunch the application if you have recently changed or corrected the Date/Time.

How do I use Symantec VIP Access App?

The first time you use the Symantec VIP Access App you will have to enter two different codes after entering your Login credentials in the online banking platform. After enrollment, you will have to enter one code when you access from new devices and on occasion for sensible transactions.

Visit this link for a step by step login video on how to use it.

How do I download Symantec VIP Access App? (AKA Security Code/Token)

Visit this website and click on download

About Symantec VIP Access Security Token

Symantec VIP Access helps protect your accounts and your identity by requiring a higher level of security when you conduct online transactions. To use the Symantec VIP Access, launch the Symantec VIP Access application from your mobile phone, and note the unique security code. Then, sign in to participating online banks and merchant sites from your desktop or your mobile browser with your user name, password, and the unique security code. Symantec VIP Access generates a new security code automatically every 30 seconds.

How will the recipient receive the funds via “Send Money”?

The recipient will receive either a text or an email stating they were sent money. If the recipient has a participating bank account, then the funds will be instantly deposited into the account. Otherwise, the recipient will be promoted to deposit the funds into a US bank account which funds may take 2 to 3 business days to be deposited.

How long will the recipient have to accept funds via “Send Money”?

The recipient (receiving person) will have 9 calendar days to accept the funds. In case they do not, the funds will automatically be returned to the sender’s account on the 10th day.

What does it mean to register the browser during Login?

This is a security feature that allows the user to register the browser, so authentication is not required every time the suer access to BanecOnline from the same browser/computer.  This is not recommended when a user is accessing BanescOnline from a public computer.

How often will I be asked to verify my account using my phone?

You can expect to be prompted during first time enrollment, when you use a new device or location to access your accounts.

How can I update my Contact Information?

You can update your contact information at the account level in the new BanescOnline and BanescoMobile by going to “Contact Information” in the “Settings” section.

How can I change the language in the system?

The new BanescOnline and BanescoMobile is  supported in English and Spanish; in Portuguese by end of 2019. To change the language, go to “Language & Themes” in the “Settings” section.

Will my account alerts remain the same?

Account alerts will not automatically convert to the New BanescOnline and BanescoMobile. The new platform comes with enhanced alerts to provide you with additional security features.

Will I be able to order checkbooks?

Yes, you will be able to order checks through the new BanescOnline and BanescoMobile.

How can I add my External Accounts (accounts outside Banesco USA)?

You can use the “Add External Accounts” functionality within “Settings” to add your accounts in other financial institutions. You will be walked through the process.

How can I send money to a third party?

The new BanescOnline and BanescoMobile include a convenient and fast way to send money to a third party. You can use the “Send Money” option under “Transfer & Pay” for small payments, up to $1,000 per day (24 hour period). Funds are transferred almost real time.



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